Privacy Policy

1. Introduction

ContractlyOne Technologies Inc. ("ContractlyOne," "we," "our," or "us") respects the privacy of individuals and organizations who visit our website (https://contractlyone.com) and use our B2B SaaS service contract management platform.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access our platform, register an account, or otherwise interact with us. Please review this document carefully to understand our data processing practices.

2. Information We Collect

We collect information that you provide directly to us, as well as certain technical data collected automatically when you access the platform:

• Account and Contact Information: Name, work email address, telephone number, job title, and company details provided when creating an account or requesting product information.
• Billing and Transaction Information: Payment contact information, billing addresses, and transaction identifiers where applicable for subscription processing.
• Usage and Technical Data: IP addresses, browser types, operating system identifiers, pages visited, time stamps, and interactions with platform features collected through server logs and analytics cookies.
• Communications: Messages, support inquiries, and feedback sent to our support or sales teams.

3. How We Use Information

We use collected information for legitimate business purposes, including:

• Providing, maintaining, and operating the ContractlyOne platform;
• Administering user accounts and authenticating authorized personnel;
• Processing service contract workflows, automated renewal radars, and scheduling queues;
• Providing customer support and responding to inquiries;
• Sending necessary transactional notices, service alerts, and administrative updates;
• Monitoring system performance, preventing malicious activity, and maintaining platform security.

4. Customer Business Data

Customers utilize ContractlyOne to record and manage operational information regarding their own clients, including:

• Customer names, premises addresses, and contact representatives;
• Service contract terms, annual maintenance agreements (AMCs), start and end dates;
• Equipment records, machine serial numbers, and maintenance schedules;
• Technician job reports and service history logs.

We process this business data strictly on behalf of our customers to provide the software service. Our customers remain the controllers of their customer data, and we do not use this data for unauthorized advertising or third-party profiling.

5. Data Sharing & Third Parties

ContractlyOne does not sell, rent, or trade your personal or customer business data.

We may share information only in limited circumstances:

• Service Providers: With trusted vendors who assist in infrastructure hosting, payment processing, email delivery, or database management under appropriate confidentiality and security agreements.
• Legal Compliance: When required by applicable law, court order, governmental authority, or to protect our legal rights and prevent fraud.
• Business Transfers: In connection with an evaluation or execution of a merger, acquisition, restructuring, or asset transfer.

6. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encrypted communication protocols (HTTPS/TLS), controlled access safeguards, and tenant-aware data partitioning.

For detailed information regarding our technical security practices, please visit our dedicated Security Page.

7. Data Retention

We retain information for as long as your account is active or as necessary to provide the platform services, satisfy legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized in accordance with our operational retention standards.

8. Your Privacy Rights

Depending on your geographic location and applicable data protection regulations, you may have the right to request access to, correction of, or deletion of personal information held by ContractlyOne.

To submit a privacy inquiry or exercise applicable rights, please contact our team at hello@contractlyone.com.

9. Cookies & Tracking Technologies

We use essential and analytics cookies to maintain authenticated user sessions, remember theme preferences (e.g., light or dark mode), and aggregate anonymous performance metrics. You may adjust your browser settings to reject non-essential cookies, though some platform features may operate with reduced functionality.

10. Changes to This Policy

We may periodically revise this Privacy Policy to reflect changes in our operational practices or legal requirements. Material modifications will be noted by updating the "Last Updated" date at the top of this document or communicated via account notices where appropriate.