Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between ContractlyOne Technologies Inc. ("ContractlyOne," "we," "our," or "us") and the organization or individual ("Customer," "User," or "you") accessing or using our cloud-based software platform and services.

By creating an account, accessing the platform, or clicking to accept these Terms where presented, you agree to be bound by these terms. If you are accepting on behalf of a company, you represent that you possess the authority to bind that entity.

2. The Service

ContractlyOne provides a specialized B2B Software-as-a-Service (SaaS) application designed to assist service businesses and maintenance contractors with:

• Tracking Annual Maintenance Contracts (AMCs) and recurring service agreements;
• Monitoring contract start dates, end dates, and automated renewal reminder radars;
• Organizing preventive service visits and technician schedules;
• Maintaining installed equipment rosters, serial numbers, and service history records;
• Generating operational job cards and service logs.

3. Account Security & Responsibilities

To use ContractlyOne, you must register for an account. You agree to:

• Provide accurate, current, and complete organization and contact information;
• Maintain the confidentiality of login credentials and access tokens;
• Promptly manage user permissions and deactivate accounts for departed personnel;
• Notify ContractlyOne immediately upon discovering any unauthorized access or security breach.

You remain solely responsible for all activities that occur under your organization's registered accounts.

4. Customer Data & Ownership

As between the parties, you retain full ownership and intellectual property rights in all data, customer rosters, contracts, and equipment files entered into ContractlyOne ("Customer Data").

You grant ContractlyOne a limited, non-exclusive license to host, copy, process, and display Customer Data solely to the extent necessary to provide and maintain the platform services. You represent that you have obtained all necessary permissions from your clients to enter and process their data.

5. Acceptable Use Policy

You agree not to misuse the platform. Specifically, you shall not:

• Use the service for any unlawful, fraudulent, or harmful purpose;
• Attempt to reverse engineer, decompile, or extract source code from the platform;
• Bypass or attempt to circumvent authentication controls or security safeguards;
• Introduce viruses, trojans, worms, or other malicious code;
• Interfere with or disrupt the integrity or performance of the software infrastructure;
• Resell, sublicense, or rent the platform to unauthorized third parties without written consent.

6. Platform Availability & Maintenance

ContractlyOne strives to provide a highly reliable and performant service. However, continuous, uninterrupted, or error-free access cannot be guaranteed at all times. Scheduled maintenance, emergency security patches, or telecommunication outages may occasionally require temporary downtime. Where practicable, we will provide advance notice for scheduled maintenance windows.

7. Payments, Subscriptions & Billing

Certain tiers of the ContractlyOne platform may require paid subscriptions based on active contract volume, user seats, or operational capabilities:

• Billing Cycles: Subscriptions are billed in advance on a recurring monthly or annual basis as selected during ordering.
• Renewals: Subscriptions automatically renew at the conclusion of each billing period unless cancelled prior to the renewal date.
• Cancellations: You may cancel your subscription at any time through account settings. Access remains active through the end of the paid billing cycle.
• Pricing Changes: We reserve the right to modify subscription pricing with advance notice to existing account administrators.

8. Intellectual Property Rights

ContractlyOne, its software architecture, user interfaces, branding, trademarks, logos, documentation, and design assets are the exclusive property of ContractlyOne Technologies Inc. and protected by applicable copyright and intellectual property laws. Nothing in these Terms conveys ownership of the platform to the user.

9. Suspension & Termination

We may suspend or terminate your access to ContractlyOne with or without prior notice if we reasonably believe you have violated these Terms, engaged in fraudulent activity, failed to pay subscription fees where due, or created operational security risks for other platform users.

10. Disclaimers

Except as expressly provided herein, ContractlyOne is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. You remain solely responsible for your business operations, field technician dispatches, SLA fulfillments, and independent commercial agreements with your clients.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall ContractlyOne Technologies Inc., its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption arising out of your use of the platform.

12. Modifications to Terms

We reserve the right to revise these Terms periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued access or use of ContractlyOne after revised terms become effective constitutes acceptance of the updated agreement.